Return Policy

We strongly advise our customers to make sure your sizing choice is correct by reviewing our size charts attached on all our product pages.

Negotiated Luxury "Former Brands On Sale" website is empowered with advanced sizing technology to eliminate normal sizing problems. We encourage our customers to use the sizing widget labeled with the text “Fit Online” and exists above the “Add to Cart” button on every product page on our website

If you still need sizing assistance or measurements for a particular garment, please send us an email at

Negotiated Luxury accepts returns in the below cases

1) Damaged or not conformed item - you must open the request within 14 days from the day of delivery (Negotiated Luxury will pay for the return shipping cost).

2) Return of rethink (if customer does not like the product/he got the wrong size) - the return request must be within 14 days from the day of delivery (return shipping costs will be charged to the customer).

See below our return policy:

Any requests for return of products by the Customer must be authorized in writing Return requests must relate to defective goods, or not corresponding to the goods ordered.

Products considered non-compliant or defective, can only be replaced following an examination by the Supplier. Negotiated Luxury reserves the right not to refund the Customer, in the following cases:

1- Product that is not intact or whose original packaging (shoe box, dust bag) is missing or damaged;

2- Returns not authorized in writing or that are received after the established deadlines.

In the case of defective or non-compliant or not corresponding to the ordered goods, it is necessary to make the request for return, within 10 days from receipt of the order indicated on the tracking; You will be asked to describe the damage in detail and attach photos to prove the extent of the damage, sending all details from your private area on our website.

How to start a return ?

The procedure for returning merchandise is as simple as follows:

a- Go to the bottom left of any page on Negotiated Luxury website or mobile app and find the button "Start a Return" 

b- Clicking the link will redirect you to our return center page.

c- Please go ahead and enter the order number & the email you have used to place your order.

e- Click the button (Find Your Order) and you will be redirected to your account where you will find all your orders.

f- Select the item eligible for a refund.

g- Select the reason why you are returning the item

h- If you are returning the item because it is damaged you will need then to upload a clear image of the damaged part and explain in details what is wrong with your received item.

I- Submit your request for review.

J- Upon receiving your request we will inspect the product and (if) eligible we notify through your email and a credit note or a refund will be issued in the customer's name. 

Negotiated Luxury reserves the right not to refund the Customer, in the following cases:

b- Product that is not intact or whose original packaging (shoe box, dust bag) is missing or damaged.

Exchanges (if applicable)

Unfortunately, we can exchange product with another unless customer cancels the first order, get credited to her/his account, then place a new order with your account balance. 

 2-Return for substitution

a- Please state the order number and the reference to the article (SKU) for which you request the replacement within 5 days from the day of delivery.

b- Make a new order containing the same item with different size or color.

c- Send the item you want to change only and exclusively after our authorization to the address we would have given for that specific return. When we receive the item we will proceed to the necessary verification, and if these are successful, we will proceed to issue a credit note in your favor and refund you. 

Refunds (if applicable)

Once your returned items are collected and inspected, you'll receive a confirmation email with the status of both your return and refund.

After the return is processed, your refund will be automatically added as store credit to your wallet. Refund credits can be used site wide and never expire.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at 

If you need any immediate attention, you may also call us at anytime.

Tel: +852 3895 0945